The Puppy Store Guarantee

Our Puppy Guarantee

We offer a variety of guarantees for your new best friend.

When you adopt a puppy from us, our relationship does not end with the delivery of your healthy puppy.

While we do our absolute best to raise 100% healthy puppies the fact is that puppies are living creatures just like us and sometimes we can get ill. However, we take preventative measures to minimize common ailments in puppies. A puppy’s health depends on many factors such as diet, exercise, environment, genetics and many other factors, but if something goes wrong we guarantee to try to make it right.

We may never be able to guarantee that nothing will happen to a puppy but we will always continue to strive and guarantee that we are doing our best to get you the puppy of your dreams happy and healthy. Our puppies come from local, reputable shelters.

Our puppies’ health is checked by a licensed veterinarian, have all puppies with up to date vaccinations and proper deworming.

Additionally we ask new puppy owners to take your new puppy to the vet within 3 days after receiving their puppy to ensure your puppy is healthy.

Benefits from The Puppy Store

Virus Free

Every puppy comes with a complimentary 20 day virus-free guarantee ensuring you receive a healthy puppy.

Veterinary Exams

Every puppy has been examined and monitored by a licensed veterinarian during their stay with us.

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Vaccinations

Every puppy is up to date on vaccinations and deworming treatments according to their age.

All-Star Breeders

All of our puppies come from local and reliable breeds who are licensed and in compliance with state and federal laws. We never get our puppies from puppy mills.

12 Year "Puppy Furever" Guarantee

Guarantee 1

In the unforeseen event where a puppy passes away due to a genetic or hereditary disorder, you are entitled to a 100% credit the first year. 

Years two to twelve are entitled to a 50% credit towards the adoption cost of a new puppy.

The cause of death will need to be certified by a licensed pathologist. 

Choose this option at checkout or talk with one of our friendly puppy ambassadors for more details.

New Owner Responsibilities

There is no better feeling than delivering a cute furry bundle of joy to our customers. We want to keep you and your puppy happy by asking you to take a few precautionary measures to ensure your puppy is healthy and will live a long happy life.

Here’s what you should do:

Take your puppy to the vet within 3 business days. After the exam make sure to keep and maintain a copy of the exam or medical record. Not taking your puppy to the vet within 3 days after receiving your puppy may void the guarantee. We understand life happens and sometimes vet appointments are not sooner than 3 days. If this is the case all we ask is that you communicate with us so we can update your puppies information in our system. The exam must be done by a licensed vet.

The puppy will come with up-to-date shots, so make sure you do not give an additional vaccine to your puppy within the first ten days unless otherwise instructed by your vet. You will need to keep proof of the healthcare and maintenance of your puppy, which would include vaccinations and exams so please keep these in your personal files. The puppy will arrive with appropriate shots and deworming. It is the new owner’s responsibility to continue proper deworming treatments and to take your puppy for monthly exams up to the age of 16 weeks or more as recommended by the vet.

Exceptions To The Lifetime Guarantee
We will not guarantee the personality of the puppy, any conformation, the size and weight, the color, the markings or the breeding ability of the pup. This guarantee will not cover spaying or neutering or undescended testes. This 12 year guarantee is a credit towards the purchase of another puppy.

Heart murmurs grades 1 or 2 pose no threat to your puppy and are not covered under this guarantee. These grades of murmurs are usually transient as your puppy is still a baby and its entire organism is still developing. Hip dysplasia is covered for one year. If you cannot show proof of your puppy’s regular veterinary care and or timely vaccinations this will void the guarantee.

 

2 Year Genetic Guarantee

Our affordable two year guarantee offers a reimbursement for vet bills if they are incurred for vet bill costs for genetic health defects such as hip dysplasia, patella issues, heart, lung, kidney, and other genetic defects. 

Although major ailments in our puppies are uncommon, a reimbursement will be paid with a valid claim. 

Guarantee 2

Additional Benefits for Adopted Puppies

  • Vaccines – Your new puppy will be up to date on vaccines. Vaccine schedules may vary but generally every puppy has at least two basic 5 way vaccines which protect against Parvo, Distemper, Adeno types 1 & 2 and Parainfluenza.
  • Vet Checked – Per state law and before shipping or local pickup your puppy is vet checked by a licensed veterinarian. If you puppy is being delivered the puppy will have a certified health certificate.
  • Dewormed – Every puppy is dewormed at least once. From time to time it may be necessary to deworm your puppy one or two more times. This is fairly common on considered puppy maintenance and not covered under the guarantee
  • FREE Microchip Activated With Amber Alert – Your puppy will already have a microchip safely embedded in him or her. This microchip will be automatically registered to your name and address. This service is free for life and does not require a monthly membership fee. When you receive your paperwork we recommend that your login to the microchip Petkey account to name your puppy and update your puppy’s profile with a picture of your puppy. Our microchip service comes with a 15 mile amber alert in the case a puppy gone missing. Every vet practice, rescue, and shelter will be notified within 15 miles that your puppy is missing. A great way to make sure you puppy is found safe, sound, and quickly.
  • FREE Puppy Training – As an extra value added service Petkey also offers a comprehensive puppy training video library. Simply login to view the video library. Over The Phone Puppy Training Included. 
  • FREE 20 Day Viral Guarantee – Our 20 day viral guarantee includes any viral illness such as puppy colds. We will cover up to $500 towards, medications, x-rays, or any other veterinarian service related to the viral illness.
  • Vet Checked With Health Certificate – Every puppy is vet checked healthy. If you puppy is being shipped out to you your puppy will include a certified health certificate.
  • Starter Food and Vitamin Kit – Included with your puppy is a basic food and vitamin kit which includes a small baggie of food, and a syringe with a high calorie vitamin.
Guarantee 3
We appreciate our customers and care about each and every puppy.

Have a sick puppy? Need to file a claim?

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